Analysts' note: In this only report of its kind, read how America is failing today's troops and veterans. Remember people that when the military fails, you are the front line.
"After 13 years of war, troops feel burned out and without a sense of mission. More doubt their leaders and their job security."
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For many of the war-weary troops who deployed to combat zones over and over again for 13 years, the end of an era of war in Iraq and Afghanistan is good news.
But for Marine Sgt. Zack Cantu and other service members, it's a total morale killer. For many of them, particularly the young grunts and others in combat arms specialties, it's the realization that they may never go into battle for their country and their comrades.
"Most people in [the Marine Corps] are in because of the wars," said the 25-year-old Cantu, a former infantryman at Camp Pendleton, California. Cantu has retrained as a telephone system and computer repairer, a specialty more likely to survive as the service downsizes.
"Now, everyone's coming to the realization, 'It's probably not going to happen for me,'" he said.
The wars against America's enemies gave troops like Cantu a noble purpose. Their training had focus, their sacrifices were appreciated by a largely grateful nation. That gratitude was reflected from the White House to the citizen in the street, all of whom heaped praise upon military members for their service.
Congress lavished generous pay increases and expanded benefits on them while spending deeply to provide the gear and weapons they needed. Recruiters raced to grow the size of the services, and society vowed to never again undervalue the 1 percent of the country who stepped forward to keep them safe.
Today, however, that gratitude seems to be dwindling. The services have weathered several years of deep cuts in funding and tens of thousands of troops have been unceremoniously given the boot. Many still in uniform and seeking to retire from the military fear the same fate, as those cuts are not yet complete.
A Military Times survey of 2,300 active-duty troops found morale indicators on the decline in nearly every aspect of military life. Troops report significantly lower overall job satisfaction, diminished respect for their superiors, and a declining interest in re-enlistment now compared to just five years ago.
Today's service members say they feel underpaid, under-equipped and under-appreciated, the survey data show. After 13 years of war, the all-volunteer military is entering an era fraught with uncertainty and a growing sense that the force has been left adrift.
One trend to emerge from the annual Military Times survey is "that the mission mattered more to the military than to the civilian," said Peter Feaver, a political science professor at Duke University who studies the military. "For the civilian world, it might have been easier to psychologically move on and say, 'Well, we are cutting our losses.' But the military feels very differently. Those losses have names and faces attached to [them]."
'Bare necessities'
According to the Military Times survey, active-duty troops reported a stunning drop in how they rated their overall quality of life: Just 56 percent call it good or excellent, down from 91 percent in 2009. The survey, conducted in July and August, found that 73 percent of troops would recommend a military career to others, down from 85 percent in 2009. And troops reported a significant decline in their desire to re-enlist, with 63 percent citing an intention to do so, compared with 72 percent a few years ago.
.... Tackling intangibles
When it comes to long-term retention, good leadership actually matters more than pay and benefits, said retired Brig. Gen. Thomas Kolditz, a professor and director of the Leadership Development Program at Yale School of Management.
"The traditional wisdom holds [that] what brings people into the service are the tangibles" such as benefits and bonuses, Kolditz said. "But what keeps them in the service are the intangibles: the feeling that service matters, good leadership. Retention is more about meaning, leadership and pride."
.... Getting on the calendar
A Pentagon review of the military health system published in October found most military hospitals and clinics meet Defense Department standards for appointment wait times — 24 hours for an urgent care visit, a week for routine care and four weeks for a specialty appointment. But DoD patient surveys, as well as the Military Times poll, tell a different story: Patients don't think they can get timely appointments, even if they're on active duty and have access to sick call.
"The bottom line is the Army health care system is broken and ineffective," said one Army noncommissioned officer who asked not to be identified. He said he can't go to sick call because of his work hours and can't get an appointment with his primary care doctor, who is the most popular physician at the Presidio of Monterey clinic in California.
"I have gone to urgent care more in the last six months than I have [to] my own provider, and I almost consider them my new primary care physician," the Army NCO said.
Frustration abounds
Navy Lt. Nathan Deunk described the doctors and corpsmen he sees at Portsmouth Naval Hospital in Virginia as "dedicated professionals who do their best to care for their military patients." But their patient load, he said, is overwhelming, and trying to get an appointment is "frustrating." Deunk has spent 23 months trying to get treatment for a tumor in his foot.
"Three weeks to get an appointment, two more weeks to get a referral and then two more weeks to get the first procedure approved. And in the case of my foot, I've had to go see different specialists. And every time you see a new guy, add another month onto that," Deunk said.
Military leaders acknowledge the problem. In response to the military health review earlier this year, departing Defense Secretary Chuck Hagel has ordered military treatment facilities that don't meet DoD access standards to draft a plan to fix that.
The service surgeons general have said they are investigating disparities between the facilities' reported wait times and negative feedback from patients.
.... Dismal outlook
Survey data show that service members are also feeling pain in their own wallets. Congress this year capped the military pay raise at 1 percent, rather than the 1.8 percent that would have kept pace with average annual growth in private-sector wages. It was the first military pay raise since 1999 that did not at least keep pace with private-sector wages, and it was also the lowest annual military pay raise in 40 years.
To save money, the Pentagon had sought to roll back the tax-free housing benefit provided to troops by, in effect, making troops pay 5 percent of their housing with out-of-pocket cash. The new deal on Capitol Hill will result in next year's housing allowance covering 99 percent of estimated costs and troops themselves covering the 1 percent shortfall. Service members are unlikely to see an outright reduction in their housing allowance unless they change duty stations, but rates for troops moving into new areas will be set slightly lower when compared to projected housing costs.
Several services also have cut pay for special duty assignments — such as recruiters, divers, drill sergeants and others — while promotions in some fields slow as competition for jobs during a drawdown heats up. And of course, those troops who have frequently collected hazardous duty and deployment pay over the last decade may now have fewer opportunities to do so.
In 2009, 87 percent of active-duty troops who participated in Military Times' survey rated their pay and allowances "good" or "excellent." This year, the figure was just 44 percent. When asked how quality of life might change over the next several years, 70 percent of respondents predicted it would decline further.
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.... From July 8 through Aug. 7, 2014, Military Times conducted a voluntary, confidential survey of readers who include active-duty, National Guard and reserve component service members as well as military veterans, retirees and spouses.
About 70,000 subscribers received e-mail invitations to participate. Others were recruited via social media. In total, about 10,000 respondents completed the survey, including 2,299 who identified themselves as current active-duty personnel.
The sample is not a perfect representation of the military as a whole; it over-represents soldiers, officers and noncommissioned officers, and under-represents junior enlisted personnel. However, it is representative of the more senior and career-oriented members of the force who run the military's day-to-day operations and carry out its policies.
After the survey's completion, Military Times reporters spent several months interviewing dozens of active-duty survey respondents, speaking with them in detail about their views on military life today. In some instances, service members asked not to be identified so they could speak more candidly about military policy, senior leaders and political views.
Military Times has conducted a similar survey routinely for the past 10 years. Survey data cited from years prior to 2014 are based on those survey results. This is the only long-term, independent tracking survey of its kind.
The voluntary nature of the survey, the dependence on e-mail and the characteristics of Military Times readers may affect the results. Statistical margins of error commonly reported in opinion surveys that use random sampling can't be calculated for this survey.